This document is an automated English translation of the original Hungarian text provided solely for your convenience. In the event of any discrepancies, misunderstandings, or disputes, the Hungarian version of the document shall prevail and shall be considered authoritative before any authorities or courts.
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Preamble: Welcome to our website! Thank you for honouring us with your trust when making a purchase. Should you have any questions regarding these General Terms and Conditions, the use of our website, specific products, the purchase process, or if you’d like to discuss individual requirements, please get in touch with our team via the contact details provided!
Company Information (Impressum):
Service Provider (Seller, Business):
Name: Kisari Bettina Sole Proprietor
Registered office: 1072 Budapest, Akácfa utca 6. 1/4, Hungary
Registration authority: National Tax and Customs Administration (NAV)
Registration number: 59820116
VAT number: 90574960142
Email: info@kisaribettina.hu
Website: https://kisaribettina.hu/
Web Hosting Provider Details:
Name: SeoLogic Kft.
Registered office: 1051 Budapest, Arany János utca 7. 1/16, Hungary
Contact: info@seologic.hu
Website: https://seologic.hu
Definitions:
•Goods: Moveable items possessing physical, aesthetic, and symbolic properties—including products packaged in containers, bottles, or any other limited or specific-volume packaging—to satisfy consumer needs.
•Parties: The Seller and the Buyer collectively.
•Consumer: A natural person acting outside their professional, occupational, or business activities.
•Consumer Contract: A contract involving a consumer.
•Manufacturer: The producer of the product or, in the case of imported goods, the importer into the European Union; also, any person presenting themselves as the manufacturer by displaying their name, trademark, or distinctive marks on the product.
•Website: This website, used for concluding the contract.
•Contract: A purchase agreement established between the Seller and Buyer through the Website and electronic correspondence.
•Durable medium: Any device enabling a consumer or business to store personal data addressed to them, providing access and unaltered reproduction of stored information for a duration suitable for the data’s intended purpose.
•Means of distance communication: Devices used for concluding contracts without parties’ physical presence, such as addressed or unaddressed printed forms, standard letters, newspaper ads with order forms, catalogues, telephones, faxes, and internet-based tools.
•Distance Contract: A consumer contract concluded under an organised distance sales system without simultaneous physical presence of the parties, using exclusively distance communication means.
•Product: Goods featured on the Website intended for sale.
•Business: A person acting within their professional, occupational, or business activities.
•Buyer/You: A person submitting a purchase offer and entering into a contract via the Website.
•Purchase Price: The remuneration payable for goods or digital content services.
Applicable Legislation:
This Contract is governed by Hungarian law, particularly:
•Act CLV of 1997 on Consumer Protection
•Act CVIII of 2001 on Electronic Commerce and Information Society Services
•Act V of 2013 (Hungarian Civil Code)
•Decree 37/2004 (IV.26.) ESzCsM on dietary supplements
•Government Decree 45/2014 (II.26.) on detailed rules of consumer-business contracts
•NGM Decree 19/2014 (IV.29.) on warranty and guarantee claims procedures
•Act LXXVI of 1999 on Copyright
•Act CXX of 2011 on Informational Self-determination and Freedom of Information
•Regulation (EU) 2018/302 of the European Parliament and the Council on addressing unjustified geo-blocking and discrimination based on nationality, residence, or establishment within the internal market
•Regulation (EU) 2016/679 (GDPR) of the European Parliament and the Council on personal data protection and the free movement of such data
•Government Decree 373/2021 (VI.30.) on detailed rules of consumer-business contracts for the sale of goods and the provision of digital content and digital services.
Scope and Acceptance of the General Terms and Conditions (GTC):
The contract concluded between us is defined by these General Terms and Conditions (hereinafter: GTC) alongside applicable mandatory legal provisions. Accordingly, this GTC details rights and obligations of both parties, conditions of contract formation, performance deadlines, delivery and payment terms, liability regulations, and the conditions for exercising the right of withdrawal. Technical information necessary for using the Website, not covered by this GTC, is provided elsewhere on the Website. You must familiarise yourself with these GTC before finalising your order.
Language and Form of Contract:
Contracts under this GTC are concluded in Hungarian. These contracts are not considered written agreements and are not filed or archived by the Seller.
Prices:
Prices are quoted in Hungarian Forints (HUF) and include VAT. The Seller reserves the right to modify prices for commercial reasons; such changes shall not affect already concluded contracts. If the Seller displays an incorrect price, and an order is placed but the contract has not yet been concluded, the Seller will act according to the clause “Procedure in Case of Incorrect Pricing.”
Procedure in Case of Incorrect Pricing:
Prices are considered clearly incorrect if:
•They are listed as 0 HUF, or
•They incorrectly display discounts (e.g., a 1,000 HUF product shown as discounted by 20% yet priced at 500 HUF).
In cases of incorrect pricing, the Seller offers the Buyer the opportunity to purchase the product at its actual price, allowing the Buyer to either confirm the purchase at this correct price or cancel the order without any penalty.
Complaint Management and Enforcement of Rights
Consumers can submit complaints regarding products or the Seller’s activities through the following contact details:
•Email: info@kisaribettina.hu
•Website: https://kisaribettina.hu/
Consumers may submit written complaints concerning conduct, activities, or omissions of the company or persons acting on behalf of or for the benefit of the company directly related to the distribution or sale of products to consumers. For complaints submitted orally via telephone or other electronic communication services, the company is obliged to send a substantive reply in writing within 30 days at the latest, in accordance with the regulations applicable to written complaints. Otherwise, the following procedure applies to written complaints:
Upon receipt of a written complaint, the company must provide a substantive written response within 30 days (unless a directly applicable EU regulation stipulates otherwise). Shorter deadlines may be prescribed by regulation; longer deadlines may be set by law. If the complaint is rejected, the company must justify its position. For oral complaints submitted via telephone or electronic communication services, the company is required to assign a unique identification number to each complaint.
The recorded complaint must include the following details:
•Name and address of the consumer,
•Place, time, and manner of submitting the complaint,
•Detailed description of the consumer’s complaint, including a list of any documents or evidence provided by the consumer,
•The company’s statement regarding the complaint, if the complaint can be immediately investigated,
•Name of the person recording the complaint, and—except for complaints submitted via telephone or other electronic communication methods—the consumer’s signature,
•Place and date of recording the complaint,
•Unique identification number assigned to complaints made by telephone or other electronic communication.
The company must retain the complaint record and a copy of the response for three years and present these documents to regulatory authorities upon request. In the event of complaint rejection, the company must inform the consumer in writing about the authority or conciliation body that can be approached, depending on the nature of the complaint. This notification must include contact details—postal address, phone number, and online access—for the competent authority or conciliation board corresponding to the consumer’s residence or temporary address. It must also state whether the company engages in proceedings initiated by the conciliation board.
Should a consumer dispute between the Seller and the consumer remain unresolved following negotiations, the following legal enforcement options are available to the consumer:
Consumer Protection Procedure
Complaints can be filed with consumer protection authorities. If a consumer notices a violation of their consumer rights, they are entitled to submit a complaint to the competent consumer protection authority corresponding to their place of residence. The authority will decide whether to initiate a consumer protection procedure after assessing the complaint. Primary consumer protection authority responsibilities are fulfilled by the Budapest and county government offices relevant to the consumer’s residence. A list of these offices is available at https://www.kormanyhivatal.hu/hu.
Court Procedure
Consumers are entitled to enforce claims arising from consumer disputes in civil court proceedings in accordance with Act V of 2013 on the Hungarian Civil Code and Act CXXX of 2016 on Civil Procedure.
Conciliation Board Procedure
Please be informed that you have the right to lodge a consumer complaint against us. If your consumer complaint is rejected by us, you are entitled to refer your case to the Conciliation Board competent for your place of residence or stay. Initiating proceedings before the Conciliation Board requires that the consumer first attempt to directly resolve the dispute with the business concerned. Upon the consumer’s request, the dispute may also be settled by another Conciliation Board chosen by the consumer instead of the competent one.
Businesses are required to cooperate in conciliation procedures. This obligation includes submitting a written response when requested by the Conciliation Board and mandatory appearance before the Board (“ensuring the attendance of a person authorised to negotiate a settlement”). If the company’s registered office or business location is not within the county jurisdiction of the competent Conciliation Board, the company’s obligation to cooperate extends to offering the consumer the possibility of concluding a written settlement.
Non-compliance with these cooperation obligations is penalised by the consumer protection authority, and due to legislative amendments, imposing a penalty is mandatory in cases of such violations; waiving the penalty is not possible. Following amendments to consumer protection law and the Act on small- and medium-sized enterprises (SMEs), imposing a penalty is also mandatory for SMEs. The penalty amount ranges from HUF 15,000 to HUF 500,000 for SMEs. For companies subject to the Accounting Act, having an annual net turnover exceeding HUF 100 million and not classified as SMEs, penalties may range from HUF 15,000 to up to 5% of the company’s annual net turnover, but a maximum of HUF 500 million. Introducing mandatory penalties aims to emphasise the importance of cooperation with Conciliation Boards and ensure active participation by businesses in these proceedings.
The Conciliation Board’s role is to resolve consumer disputes outside of court. Its primary task is to facilitate an agreement between the parties; if unsuccessful, it makes a decision to ensure the simple, rapid, effective, and cost-efficient enforcement of consumer rights. Upon request, the Conciliation Board provides advice on consumers’ rights and obligations. Proceedings are initiated at the consumer’s request. Applications must be submitted in writing to the Chairman of the Conciliation Board. The written requirement can be fulfilled by letter, telegram, fax, or any other means allowing the addressed information to be durably stored and reproduced unchanged for the necessary period.
The application must include:
•Consumer’s name, residential address, or temporary place of stay,
•Name, registered office, or relevant branch of the business involved in the consumer dispute,
•Designation of the Conciliation Board, if competence other than the one territorially competent is requested,
•Brief description of the consumer’s position, supporting facts, and evidence,
•Statement confirming that the consumer has directly attempted to resolve the dispute with the company involved,
•Statement confirming that no other Conciliation Board procedure, mediation, court action, or payment order procedure has been initiated regarding the matter,
•Request for the Board’s decision,
•Consumer’s signature.
The application must include documents (or copies thereof) cited as evidence, especially the company’s written refusal of the complaint, or if unavailable, other written evidence that negotiation was attempted.
If the consumer acts through a representative, a written authorisation must accompany the application. More detailed information about the Conciliation Boards is available here: http://www.bekeltetes.hu. Information about the Conciliation Boards competent by region is available here: https://bekeltetes.hu/index.php?id=testuletek.
Contact details of the competent Conciliation Boards:
Baranya Megyei Békéltető Testület Cím: 7625 Pécs, Majorossy I. u. 36. Telefonszám: 06-72-507-154 Fax: 06-72-507-152 E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu | Bács-Kiskun Megyei Békéltető Testület Cím: 6000 Kecskemét, Árpád krt. 4. Telefonszám: 06-76-501-500; 06-76-501-525, 06-76-501-523 Fax: 06-76-501-538 E-mail: bekeltetes@bacsbekeltetes.hu Honlap: www.bacsbekeltetes.hu |
Békés Megyei Békéltető Testület Cím: 5600 Békéscsaba, Penza ltp. 5. Telefonszám: 06-66-324-976 Fax: 06-66-324-976 E-mail: eva.toth@bmkik.hu | Borsod-Abaúj-Zemplén Megyei Békéltető Testület Cím: 3525 Miskolc, Szentpáli u. 1. Telefonszám:06-46-501-091;06-46-501-870 Fax: 06-46-501-099 E-mail: bekeltetes@bokik.hu |
Budapesti Békéltető Testület Cím: 1016 Budapest, Krisztina krt. 99. 99. I. em. 111. Telefonszám: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Honlap: bekeltet.bkik.hu | Csongrád-Csanád Megyei Békéltető Testület Cím: 6721 Szeged, Párizsi krt. 8-12. Telefonszám: 06-62-554-250/118 Fax: 06-62-426-149 E-mail: bekelteto.testulet@csmkik.hu |
Fejér Megyei Békéltető Testület Cím: 8000 Székesfehérvár, Hosszúsétatér 4-6. Telefonszám:06-22-510-310 Fax: 06-22-510-312 E-mail: fmkik@fmkik.hu | Győr-Moson-Sopron Megyei Békéltető Testület Cím: 9021 Győr, Szent István út 10/a. Telefonszám: 06-96-520-217 Fax: 06-96-520-218 E-mail: bekeltetotestulet@gymskik.hu |
Hajdú-Bihar Megyei Békéltető Testület Cím: 4025 Debrecen, Vörösmarty u. 13-15. Telefonszám: 06-52-500-710 Fax: 06-52-500-720 E-mail: korosi.vanda@hbkik.hu | Heves Megyei Békéltető Testület Cím: 3300 Eger, Faiskola út 15. Telefonszám: 06-36-429-612 Fax: 06-36-323-615 E-mail: hkik@hkik.hu |
Jász-Nagykun-Szolnok Megyei Békéltető Testület Cím: 5000 Szolnok, Verseghy park 8. III. emelet 305-306. Telefonszám: 06-56-510-621, 06-20-373-2570 Fax: 06-56-510-628 E-mail: bekeltetotestulet@jnszmkik.hu | Komárom-Esztergom Megyei Békéltető Testület Cím: 2800 Tatabánya, Fő tér 36. Telefonszám: 06-34-513-027 Fax: 06-34-316-259 E-mail: szilvi@kemkik.hu |
Nógrád Megyei Békéltető Testület Cím: 3100 Salgótarján, Alkotmány út 9/A. Telefonszám: 06-32-520-860 Fax: 06-32-520-862 E-mail: nkik@nkik.hu | Pest Megyei Békéltető Testület Cím: 1055 Budapest, Balassi Bálint u. 25. IV/2. Levelezési cím: 1364 Budapest, Pf.: 81 Telefonszám: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Honlap: http://panaszrendezes.hu/ |
Somogy Megyei Békéltető Testület Cím: 7400 Kaposvár, Anna u.6. Telefonszám: 06-82-501-026 Fax: 06-82-501-046 E-mail: skik@skik.hu | Szabolcs-Szatmár-Bereg Megyei Békéltető Testület Cím: 4400 Nyíregyháza, Széchenyi u. 2. Telefonszám: 06-42-311-544 Fax: 06-42-311-750 E-mail: bekelteto@szabkam.hu |
Tolna Megyei Békéltető Testület Cím: 7100 Szekszárd, Arany J. u. 23-25. III. emelet Telefonszám: 06-74-411-661 Fax: 06-74-411-456 E-mail: kamara@tmkik.hu | Vas Megyei Békéltető Testület Cím: 9700 Szombathely, Honvéd tér 2. Telefonszám: 06-94-312-356 Fax: 06-94-316-936 E-mail: vmkik@vmkik.hu |
Veszprém Megyei Békéltető Testület Cím: 8200 Veszprém, Radnóti tér 1. földszint 115-116. Telefonszám: +36-88-814-121 Fax: 06-88-412-150 E-mail: info@bekeltetesveszprem.hu | Zala Megyei Békéltető Testület Cím: 8900 Zalaegerszeg, Petőfi u. 24. Telefonszám: 06-92-550-513 Fax: 06-92-550-525 E-mail: zmbekelteto@zmkik.hu |
Here is your translated text in English:
Online Dispute Resolution Platform
The European Commission has established a website where consumers can register and resolve their disputes related to online purchases by filling out a form, thus avoiding court proceedings. This allows consumers to exercise their rights without geographical restrictions. If you wish to submit a complaint concerning a product or service purchased online and do not necessarily wish to go to court, you can use the online dispute resolution tool. On this portal, you and the trader against whom the complaint is made can jointly select a dispute resolution body to handle the complaint. The online dispute resolution platform can be accessed here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
In accordance with Section 1 (1) of Act LXXVI of 1999 on Copyright (“Szjt.”), this website qualifies as a copyright-protected work, and all parts thereof are subject to copyright protection. Pursuant to Section 16 (1) of the Szjt., it is prohibited to use graphical or software solutions and computer programs found on the website without permission, or to use any applications through which the website or any part thereof may be modified. Any content from the website or its database may only be reproduced with the written consent of the copyright owner, and even then, the source must be explicitly indicated with a reference to the website. Copyright owner: Kisari Bettina
Partial Invalidity, Code of Conduct
Should any part of these General Terms and Conditions (GTC) be legally incomplete or invalid, the remaining provisions of the contract shall remain effective, and applicable legal regulations shall replace the invalid or defective provisions. The Seller has not adopted any code of conduct under the law prohibiting unfair commercial practices against consumers.
Functionality of Digital Content, Technical Protection Measures
Servers providing website data have an annual uptime of over 99.9%. Regular backups of the entire data content are performed, allowing restoration of original data content in case of issues. Website data is stored in MSSQL and MySQL databases. Sensitive data is stored with strong encryption, using hardware-supported encryption integrated into processors.
Information on Essential Characteristics of Products
The essential characteristics of purchasable products on the website are provided in individual product descriptions.
Correction of Data Entry Errors – Responsibility for Data Accuracy
During the ordering process, you can continuously modify your entered data until finalizing your order (by clicking your browser’s back button, you can return to the previous page and correct the entered information even after proceeding to the next page). Please ensure the accuracy of the data you provide, as the billing and delivery of products will be based on this information. Incorrectly provided email addresses or insufficient mailbox storage can prevent delivery of order confirmations and thus prevent the contract from being concluded. If you finalize your order and subsequently discover an error in the provided data, please initiate a modification request as soon as possible by sending an email from the address you provided during ordering or by calling the Seller.
Use of the Website
Purchases do not require registration.
Purchase Process
Selecting Products
You can select a product category on the website and, within that category, individual products. By clicking on each product, you can view the product’s photo, item number, description, and price. The price indicated on the website is the price payable upon purchase. Products are indicated by illustrative photos. Please note that we assume no liability for typographical errors or inaccuracies.
Adding to Cart
After selecting a product, you can add any number of products to your cart by clicking the “Add to Cart” button. Placing items in the cart does not create any obligation to purchase or pay, as it does not constitute a binding offer. We recommend placing products in the cart even if you are unsure about purchasing, as it provides an overview of your selections, allowing you to review and compare them on one page. Until the order is finalized by clicking “Finalize Order,” you can freely modify your cart contents—removing items, adding new ones, or changing quantities. When adding a product to your cart, a separate window appears with the message “Product added to cart.” If you do not wish to select additional products, click the “Proceed to Cart” button. If you wish to revisit your selected product or add another one, click the “Back to Products” button.
Viewing Your Cart
At any time while browsing, you can click the “View Cart” icon at the top of the webpage to check your cart contents. Here, you can remove selected products or change the quantity. Clicking “Update Cart” will refresh the displayed information, including product prices. To proceed without selecting further products, click the “Checkout” button.
Providing Customer Information
After clicking “Checkout,” your cart contents and total purchase price will appear. In the “Delivery service” box, select whether you wish to collect the ordered product in person or have it delivered. If you choose delivery, the system will display the delivery fee, payable by you upon ordering. Enter your email address in the “User Information” box, and your full name, address, and telephone number in the “Billing Information” box. The system automatically uses billing information as delivery information. If you require delivery to a different address, please uncheck the option. You can provide additional details in the “Notes” box.
Here’s your translation into English:
Viewing and Finalizing Your Order
By clicking the “Proceed to next step” button after entering your details, you can continue the ordering process. Alternatively, you can click the “Cancel” button to delete or correct previously entered information and return to your cart. Once you proceed, you’ll see an overview of your order, including the contents of your cart, your user, billing, and shipping details, and the total payable amount. At this stage, these details cannot be modified except by clicking the “Back” button to make corrections.
Finalizing Your Order
You can finalize your order by clicking the “Place Order” button. Information provided on the website does not constitute an offer to conclude a contract by the Seller. By submitting your order, you make a binding offer that entails a payment obligation once confirmed by the Seller in accordance with these Terms and Conditions. Your offer is binding for 48 hours. Upon receipt of your offer, the Seller will send a confirmation email. The contract is established once the Seller sends this second email confirmation. Initially, you’ll receive an automatic confirmation acknowledging receipt of your order, but this is not yet an acceptance of your offer. If you notice incorrect data in the automatic confirmation (e.g., name, shipping address, telephone number), please immediately inform us via email, providing the correct information. If you do not receive an automatic confirmation within a reasonable time, it is possible your order was not successfully recorded in our system. In such cases, please contact us promptly.
Stripe Payment Processing
When paying by credit/debit card through Stripe, the following personal data from the database of Kisari Bettina EV stored at https://kisaribettina.hu/ will be forwarded to Stripe (payment processor): your personal data necessary for payment processing, such as your name, address, and contact details. More details on data processing can be found in Stripe’s privacy policy available at: https://stripe.com/en-hu/privacy/
Delivery Deadline
The general fulfillment period for orders is specified individually at the time of purchase. If the Seller fails to fulfill the order within the general timeframe of delivery, the Customer is entitled to set an additional reasonable deadline. If delivery still does not occur within this time, the Customer may withdraw from the contract.
Reservation of Rights and Retention of Title
Our company reserves the right to charge a penalty fee of HUF 5,000 (five thousand Hungarian forints) for orders placed but not collected by the customer. If you previously failed to collect a package without invoking your right of withdrawal, or if a package was returned marked “not collected,” we reserve the right to require payment for both the product and shipping costs in advance for future orders. The Seller may refuse delivery unless advance payment has been confirmed.
Consumer Information and Rights
Information on Consumer Rights
•Consumer Information
•Right of withdrawal
•Warranty rights
Consumer’s Right of Withdrawal
Consumers (natural persons) have the right to withdraw from the contract without giving any reason according to Government Decree No. 45/2014 (II. 26.). Legal entities are not eligible for withdrawal without reason. The consumer has the right to withdraw within 14 days from the date of receiving the product or, in case of multiple products delivered separately, from the date of receiving the last product. The consumer may also exercise their right of withdrawal between the date of contract conclusion and the date of receiving the product.
The withdrawal must be sent as a clear statement within 14 days. The consumer bears the burden of proving that the withdrawal has been exercised according to these provisions. Upon receipt of the withdrawal declaration, the Seller must confirm it without delay.
Refunds Upon Withdrawal
If a consumer withdraws from the contract according to the provisions of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount paid by the consumer (including standard shipping fees, but excluding any additional costs resulting from choosing a more expensive delivery method) within 14 days after being notified of the withdrawal.
Consumer’s Obligation Upon Withdrawal
If a consumer withdraws from the contract, the consumer must return the goods without delay, but no later than 14 days after the withdrawal. This obligation is considered fulfilled if the goods are sent before the deadline expires.
Bearing the direct costs of returning the product
The consumer bears the direct costs associated with returning the product. The product should be returned to the Seller’s address. If the consumer terminates a service contract concluded off-premises or through distance selling after the service has already commenced, the consumer is obliged to pay the business a proportionate fee corresponding to services provided until the notification of termination. The proportionate amount payable by the consumer shall be calculated based on the total price agreed upon in the contract, including taxes. If the consumer proves that the total amount calculated in this way is excessively high, the proportionate amount shall be determined according to the market value of the services provided up to the time of termination. Please note that we do not accept products returned via cash on delivery or with postage due.
Consumer’s liability for depreciation
The consumer is liable for any depreciation of the product resulting from use beyond what is necessary to determine the nature, characteristics, and functioning of the product.
Exceptions to the right of withdrawal
The Seller explicitly informs you that you cannot exercise your right of withdrawal under Government Decree 45/2014 (II. 26.), section 29 (1), in the following cases:
•For perishable goods or goods with a short shelf-life.
•If sealed products have been opened after delivery, which cannot be returned due to health protection or hygiene reasons.
Requirements for Contractual Performance
The requirements for contractual performance, generally applying to consumer goods and goods containing digital elements sold under consumer contracts, must comply with the provisions of Government Decree No. 373/2021 (VI.30.). To qualify as contractual performance, the product must:
•match the description, quantity, quality, and type agreed in the contract, and must have the functionality, compatibility, interoperability, and other contractual characteristics specified.
•be suitable for any specific purpose communicated by the consumer to the Seller at the latest when concluding the contract, provided the Seller accepted this purpose.
Additionally, to qualify as contractual performance, the product must:
•be suitable for purposes generally prescribed by laws, standards, or applicable codes of conduct in the absence of such regulations for similar products.
•possess quantity, quality, performance, and other characteristics—including functionality, compatibility, accessibility, continuity, and security—that consumers can reasonably expect from products of the same type, considering any public statements made by the Seller or representatives, especially in advertisements or labels.
•match characteristics of products presented by the business before the contract conclusion as samples, models, or trial versions.
The product does not have to comply with a public statement if the Seller proves that:
•the Seller was unaware of the public statement and could not reasonably have known it.
•the public statement had been appropriately corrected by the time the contract was concluded.
•the public statement could not have influenced the consumer’s decision to enter the contract.
Warranty and Product Guarantee
This section of the consumer information has been compiled under Government Decree No. 45/2014 (II.26.), section 9(3), and supplemented with regulations adopted after the decree’s entry into force.
Warranty for Defective Performance (“Kellékszavatosság”)
When can you exercise your warranty rights?
You can exercise warranty rights against the Seller in case of defective performance under the Hungarian Civil Code and, in case of consumer contracts, according to Government Decree No. 373/2021 (VI.30.).
What rights can you assert under warranty?
You may request repair or replacement, unless fulfilling your chosen remedy is impossible or would incur disproportionate extra costs for the Seller compared to other remedies. If repair or replacement is not requested or possible, you may request a proportional reduction in price, have the defect repaired at the Seller’s expense by yourself or a third party, or ultimately withdraw from the contract. You may switch to another warranty right, but the costs of switching shall be borne by you unless justified or caused by the Seller.
Within what deadline must warranty claims be asserted?
You must notify the Seller of the defect immediately upon discovering it, but no later than two months after its discovery. However, warranty claims expire two years after the contractual performance.
Against whom can you assert warranty claims?
You can assert warranty claims against the Seller.
Additional conditions for warranty claims
Within six months (or one year in the case of goods) from delivery, it is sufficient to inform the Seller of the defect, provided you prove that the product or service was provided by the Seller. After this period, you must prove that the defect existed at the time of delivery.
Product Guarantee (“Termékszavatosság”)
When can you exercise product guarantee rights?
In case of defects in movable goods (products), you may assert either warranty rights or product guarantee rights at your discretion.
What rights can you assert under the product guarantee?
Under product guarantee, you may exclusively request repair or replacement of the defective product.
When is the product considered defective?
A product is defective if it does not comply with quality requirements effective at the time of marketing or if it lacks the characteristics described by the manufacturer.
Within what deadline can you assert a product guarantee claim?
You may assert a product guarantee claim within two years from the product’s release by the manufacturer. After this period, this right lapses.
Against whom can you assert product guarantee claims and under what conditions?
You can assert product guarantee claims only against the manufacturer or distributor of the movable good. You must prove the product’s defect when asserting a product guarantee claim.
When is the manufacturer (distributor) exempt from product guarantee liability?
The manufacturer (distributor) is exempt if it can prove:
•The product was not produced or marketed within its business activity.
•The defect was not recognizable based on scientific and technical knowledge at the time of marketing.
•The defect arises from applying a law or mandatory authority requirement.
The manufacturer (distributor) must only prove one exemption reason. Note: warranty and product guarantee claims for the same defect cannot be exercised simultaneously. However, upon successful exercise of product guarantee, warranty rights related to the replaced or repaired product part can still be asserted against the manufacturer.
Withdrawal Form Template (only fill in if intending to withdraw from the contract):
Recipient: Kisari Bettina EV.
Address: 1072 Budapest, Akácfa utca 6. 1/4.
E-mail: info@kisaribettina.hu
I/we hereby declare my/our intention to withdraw from the contract concerning the sale of the following product(s): (specify product(s))
Date of contract / product received on:
Consumer’s name(s):
Consumer’s address:
Consumer’s signature(s): (only for paper-based declaration)
Important Notice about Workout Plans and Limitations of Liability
The purpose of the workout plans we provide is to offer inspiration and guidance for individuals who wish to improve their physical fitness, increase their strength, or establish a healthier lifestyle. These workout plans serve as general guidelines and provide assistance to users of varying fitness levels.
General Guidance and Legal Background
Our workout plans offer general guidance suitable for users of different fitness levels and are not personalized. They do not constitute medical or personalized training advice. When creating these plans, we acted in accordance with applicable Hungarian laws. According to Act V of 2013 (Hungarian Civil Code, hereinafter referred to as “Ptk.”) Section 6:519, every individual is responsible for taking all reasonable precautions to preserve their own physical well-being and safety.
Importance of Medical Consultation
Act CLIV of 1997 on healthcare states that everyone has the right to healthcare that corresponds to their medical condition (Section 2 (1)). Therefore, it is strongly recommended to consult a medical professional before beginning any exercise program, particularly if you have a previous injury, chronic medical condition, or other health concerns. This aligns with Section 7 (1) of the same law, which requires professionals to provide necessary information to prevent harm to health.
Limitation of Liability During Workouts
Under Section 6:518 of the Hungarian Civil Code (Ptk.), the provider may exclude liability for damages not directly associated with the proper use of the product (in this case, the workout plans). Injuries, health impairments, or any unexpected consequences arising from the use of these workout plans occur solely at the user’s own risk if the product is not used as specified in the provided instructions.
Potential Risks and Hazards Associated with Exercise
The use of workout plans may involve risks such as muscle strains, joint pains, or other injuries. According to Act XXIX of 1996 (on consumer protection), Section 3, consumers have a duty to use products as intended. Thus, exercises should be performed following the given guidelines and avoiding excessive strain.
Recommendations for Safe Exercise and Relevant Legal References
According to Act XLVIII of 2008 (the Hungarian Advertising Act), Section 20, it is prohibited to make misleading claims when advertising products. Therefore, we emphasize that our workout plans do not replace medical consultation or personalized training programs.
Additionally, according to Act CLIV of 1997, Section 50, individuals must follow a lifestyle appropriate to their health conditions. This implies that while following workout plans, you should always consider your own physical abilities, limitations, and any bodily signals such as pain or fatigue.
Final Provisions
By purchasing and using our workout plans, you acknowledge and accept the following:
•The workout programs serve as general guidelines and do not constitute personalized advice.
•You bear full responsibility for any risks or consequences arising from participating in the workouts.
•You have read and accepted the conditions contained in this document before purchasing the product.
Summary
Our workout plans are designed to assist you in achieving your fitness goals and staying motivated. However, responsibility and risks associated with their use rest entirely with the purchaser, in accordance with Hungarian laws. Always prioritize your safety and seek expert assistance if needed.
We wish you productive and enjoyable workouts!
Last modification: 12/03/2025
